Common FAQs

Can a license be installed on multiple servers?

No, one license can only be installed on one server. If you have a VPS, each VPS will require its own license. The license is generated based on the server hardware signature. If you upgrade your server hardware, please make sure your license is still valid.

$ sudo /usr/local/lsws/bin/lshttpd -V # License Verification
$ sudo /usr/local/lslb/bin/lslbd -V # License Verification

If not, please follow the license transfer procedure. If you want to move the license to a different server, you need to transfer your license first.

Can I buy the installation service for the Free Starter license?

Installation service is not associated with any edition or license; you can order it for whichever LiteSpeed license you choose. You can try LSWS on a different port so it will not affect your current installation or cause any down time.

What shoud I do if my license expired and my server stopped?

You can log in to your Client Area and pay the invoice. Once the transaction goes through, you license will be automatically renewed within 10 minutes. You must verify the license.

$ sudo /usr/local/lsws/bin/lshttpd -V # License Verification
$ sudo /usr/local/lslb/bin/lslbd -V # License Verification

Your new license key will be automatically retrieved.

If your invoice was paid already please open a ticket with us through your Client Area.

Why did nothing happen when I made a purchase?

You should receive an email notification with detailed instructions. You can also log in to your Client Area and see your products there. Your serial number will be listed there; you can copy it and save it to serial.no in the install directory. If you have any issues, please create a ticket with the license department from the Client Area.

Do you offer free support?

We offer free basic support, and free community support through our LiteSpeed forum, Facebook LiteSpeed WordPress Community - Cache Plugin and Hosting group and our Facebook OpenLiteSpeed Web Server group. Other premium support options can be purchased.

Where is my serial.no and license.key located?

The serial.no and license.key are located in:

/usr/local/lsws/conf
/usr/local/lslb/conf

Can I use a VPS license in a non-VPS installation?

No, a VPS LSWS license will not run on a non-VPS installation. LSWS will detect if the server is a VPS, and will not run on a non-VPS environment with VPS license.


Last update: April 17, 2020